About us
About English Ladies
English Ladies is a distinguished name in fine bone china figurines, creating beautifully crafted collectibles that celebrate elegance, artistry, and timeless design. Each piece reflects a deep appreciation for traditional ceramic craftsmanship combined with refined British design.
Our Craftsmanship
Every English Ladies figurine is carefully hand made and hand decorated, with exceptional attention to detail at every stage of production.
Many designs are enhanced with real gold, platinum, and crystal embellishments, giving each piece a luxurious finish that captures light and beauty.
Timeless Collections
From graceful ladies and romantic bridal designs to enchanting Disney figurines and elegant teaware, each piece is designed to evoke emotion and charm.
Produced in small batches and presented in bespoke packaging, every creation is made to feel truly special.
Designed in the UK
Inspired by British heritage and timeless elegance.
Fine Bone China
Crafted using high-quality porcelain materials.
Hand Decorated
Finished with exceptional detail and artistry.
Made to Treasure
Perfect for collectors and meaningful gifting.
More Useful Information
Dispatch Times
We aim to dispatch all orders within 1 working day of payment being received, with all UK parcels dispatched via Royal Mail Tracked 24 service. Deliveries should be made within 5 days of purchase. Overseas deliveries are usually processed via Royal Mail or Parcel Force, with delivery times depending on location, but typically within 3-8 working days.
Returns Policy
We hope you are delighted with your purchase. However, if you are not completely satisfied, we offer a straightforward returns policy to make your return process as easy as possible
Returns Eligibility
You have 30 days from the date of delivery to return an item for a full refund, as long as it is in its original condition, unused, and in the original packaging. After notifying us of your wish to return the item(s), you have an additional 30 days to send it back to us.
How to initiate a Return
To return an item, please contact our Customer Service team on 01283 537922 with your order number, details of the item(s) you wish to return, and the reason for return. We will provide instructions on how to return the item(s) to us and any return shipping information if applicable.
Returned Items Condition
Items must be returned in unused and re-saleable condition, with all original tags and packaging intact. We reserve the right to refuse a refund if items show signs of wear, damage, or are missing parts not due to our error.
Refunds
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 14 days of receipt of the returned item(s). Refunds are issued to your original payment method.
Returns Shipping Costs
Customers are responsible for the cost of return shipping unless the item was faulty, damaged, or incorrect upon receipt. In such cases, we will cover the cost of return postage. For your protection, we recommend using a tracked service for returns. We are not responsible for items lost in transit.
Exchanges
If you wish to exchange an item, please initiate a return for a refund and place a new order for the desired item. This ensures the fastest service and availability of stock.
Faulty or Damaged Items
If an item arrives damaged or faulty, please contact us within 14 days of receipt with photos and a description of the issue. We will arrange for a replacement or provide a full refund as appropriate.