Everything You Need to Know About Your Order
We want every English Ladies order to arrive beautifully presented and carefully protected. Below you’ll find our delivery and returns information, designed to help you shop with confidence.
Delivery Information
Processing Your Order
All orders are carefully prepared and packed to ensure your English Ladies pieces arrive safely. Orders are typically processed within 24–48 hours before dispatch.
Tracking Your Parcel
Once your order has been shipped, you will receive a tracking number by email so you can follow your parcel throughout its journey.
Delivery Options
Available Services
- Free standard delivery on qualifying orders
- Express delivery options available at checkout
- Worldwide shipping for collectors around the world
Delivery Costs
Shipping costs and estimated delivery times are calculated automatically at checkout based on your location and selected service.
Returns & Refunds
Returning an Item
If your order arrives damaged, incorrect, or not as expected, you may return it within 30 days of delivery for a refund or exchange. We aim to make the process as simple and reassuring as possible.
Return Conditions
- Items should be unused and returned in their original condition
- Original packaging should be included where possible
- Please contact us before returning your order so we can assist you
Refunds
Once your returned item has been received and inspected, your refund or exchange will be processed promptly. Refunds are issued to the original payment method and may take 3–5 business days to appear, depending on your provider.
Need Assistance?
If you have any questions regarding delivery or returns, our team will be happy to help. Please contact us via our Contact page.